About This Role
This role as a Host at The Clydesdale is about creating a memorable first and last impression for guests in an upscale dining environment. You will manage reservations, seat diners, and ensure the smooth flow of the restaurant, all while making people feel welcome.
Responsibilities
- Greet every guest with warmth, professionalism, and genuine hospitality
- Manage reservations and walk-in seating using the reservation system
- Maintain an accurate waitlist while communicating realistic wait times
- Escort guests to their tables and provide menus
- Coordinate table rotations with servers to ensure efficient service
- Answer incoming phone calls and assist guests with reservations and questions
- Communicate effectively with managers, servers, bartenders, and kitchen staff
- Help maintain a clean, organized, and welcoming entrance, lobby, and host stand
- Assist with guest requests and resolve concerns professionally
- Thank every guest as they leave and invite them to return
- Support the team wherever needed during busy service
Requirements
- Previous restaurant, hospitality, retail, or customer service experience preferred
- Outstanding communication and interpersonal skills
- Friendly, outgoing, and professional demeanor
- Strong organizational skills and attention to detail
- Ability to stay calm and positive during high-volume service
- Ability to multitask while maintaining excellent guest service
- Reliable attendance and dependable transportation
- Ability to work evenings, weekends, holidays, and Cardinals game days
Nice to have:
- Restaurant host experience
- Experience using OpenTable, Resy, Toast Tables, or similar reservation software
- High-volume restaurant experience
- Hospitality or guest service background
- Ability to stand and walk for extended periods
- Ability to frequently move throughout the restaurant
- Ability to lift and carry up to 25 pounds when needed
- Ability to maintain a polished and professional appearance throughout each shift
Benefits
- Work with an award-winning culinary and hospitality team
- Beautiful new restaurant in Ballpark Village
- Career growth opportunities
- Employee dining discounts
- Positive, team-first culture
- Fast-paced, energetic work environment
- Opportunity to help create memorable guest experiences every day
About the Company