Restaurant Host

About This Role

Greeting guests and creating a positive first impression is the core of this role, which involves welcoming and seating diners, managing restaurant flow, and ensuring guest satisfaction. This position suits an individual with a passion for providing extraordinary service in a fast-paced environment.

Responsibilities

• Greet incoming and departing guests warmly with a genuine smile and eye contact
• Escort guests to their assigned dining area
• Present menus and announce the waiter's name
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the dining and bar areas
• Provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Be observant to guests' needs throughout the dining experience to ensure high-quality service (e.g., notice a drink refill is needed while seating another guest and ensure the drink is refilled prior to returning to the stand)
• Protect the establishment and patrons by adhering to sanitation, safety, and alcohol control policies

Requirements

• Must be able to clearly communicate guests' needs to servers, bussers, managers, etc.
• Must be able to hear well in a loud environment in order to answer the telephone and respond to guest requests
• Must be able to walk and stand during the entire shift
• Must be able to reach, bend, stoop, and wipe
• Passion for providing extraordinary service
• Ability to thrive in a fast-paced environment
• Must be willing to work a flexible schedule, including weekends and holidays as needed

Benefits

• Discounted and Friends & Family Room Rates upon hire
• 401K with company match
• Tuition Reimbursement
• 50% discount in Crossroads
• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

About the Company

Hyatt believes guests select them because of their caring and attentive associates who are focused on providing efficient service and meaningful experiences.