About This Role
Greeting, walking, and seating guests, as well as managing reservations and the flow of guests, are the core responsibilities of this role. The Host provides the crucial first and last impression of the restaurant, significantly impacting the guest's service experience.
Responsibilities
- Greet guests
- Seat guests at appropriate tables
- Take reservations
- Organize the room for reservations and expected business
- Ensure all guest dining is taken care of
- Thank guests and provide a proper salutation
- Maintain knowledge of food and beverage items offered
- Assist other co-workers in serving guests
- Complete assigned side-work
- Complete any task or project given by Supervisor/Manager
- Maintain impeccable attire and attitude at all times, with a friendly, helpful, and professional demeanor
- Provide a positive first and last impression
- Establish a great first impression when taking reservations
- Follow rules and guidelines spontaneously
- Identify strengths and weaknesses of server staff
- Communicate over the telephone in a way that conveys a smile
- Treat guests with appreciation and enthusiasm
- Adhere to training guidelines
- Align individual goals with company goals
- Set goals that focus on operational needs
- Update duties before leaving
- Cooperate and work as a team by helping whenever or wherever needed
- Maintain two-way communications between staff and management
Requirements
- Previous customer service experience preferred
- Professional appearance and attitude
- Excellent communication skills
- Able to work varied shifts including evenings, weekends, and holidays
- Food Handlers certificate required
- High School Diploma or equivalent
- Basic mathematical skills
- Good knowledge of computer systems
