About This Role
Receiving guests with a warm welcome and managing seating efficiently is the core of this host role in a fast-paced restaurant. The role suits a friendly and organized person with excellent communication skills and a passion for exceptional customer service.
Responsibilities
- Greet guests as they arrive, ensuring a positive first impression
- Manage the flow of guests into the restaurant, coordinating seating arrangements to optimize service efficiency
- Utilize Aloha POS system to manage reservations and waitlists effectively
- Answer phone calls with professionalism, providing information about the restaurant and taking reservations
- Communicate with servers and kitchen staff to ensure timely service and guest satisfaction
- Assist in maintaining cleanliness and organization of the front-of-house area
- Handle guest inquiries and concerns promptly, ensuring a high level of guest relations
- Support other team members during busy periods by helping with various tasks as needed
Requirements
- Must include a picture of yourself on resume or attached
- Must be able to work in a fast paced environment
- Must be able to take direction
- Previous experience in food service or restaurant environments is preferred
- Strong customer service skills with a focus on guest satisfaction
- Excellent phone etiquette and communication skills
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- A friendly demeanor with an eagerness to help guests have an enjoyable dining experience
- Must be able to work flexible hours, including evenings and weekends
- Ability to work in a high paced environment and multitask efficiently
- Restaurant experience: 1 year (Preferred)
Nice to have:
- Familiarity with Aloha POS or similar point-of-sale systems
Benefits
- Employee discount
- Flexible schedule