About This Role
This full-time position is for a warm, engaging, and customer-focused Restaurant Host to join the team at Elevage Soho Kitchen and Bar. As the first point of contact for guests, the Host plays a crucial role in setting the tone for an exceptional dining experience by welcoming guests, managing reservations, and ensuring smooth seating arrangements. The role requires flexibility to work evenings and weekends.
Responsibilities
- Warmly greet and welcome guests as they arrive, providing them with a positive first impression of Elevage Soho Kitchen and Bar
- Handle reservations via phone, online booking systems, and in-person requests
- Maintain an organized reservation system and accommodate special requests when possible
- Manage the seating of guests in a timely and efficient manner, balancing table rotation to optimize guest satisfaction and operational flow
- Collaborate with the restaurant team, including servers and managers, to ensure smooth operations and a seamless guest experience
- Respond promptly and professionally to guest concerns or special requests, escalating issues to management as necessary
- Uphold the standards and culture of Elevage Soho Kitchen and Bar by providing excellent customer service and maintaining a welcoming atmosphere
- Have a thorough understanding of the restaurant's menu, daily specials, and promotions to answer guest inquiries and enhance their dining experience
Requirements
- Prior experience as a host or in a customer-facing role within the hospitality industry is preferred but not required
- Strong communication and interpersonal skills
- Ability to handle high-pressure situations with grace and professionalism
- Friendly, outgoing, and able to make guests feel welcome and valued
- Familiarity with reservation management systems and basic computer skills
- Flexible schedule, including evenings, weekends, and holidays
- Ability to sit or stand for extended periods of time
- Ability to bend
- Ability to lift and pull 50 lbs.
- Ability to communicate clearly
- Corrected vision to normal range
- Ability to drive/transport self and others
- Ability to travel on occasion for meetings
- Ability to work long hours as needed
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress toward deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the property, the resort, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high-pressure situations
