About This Role
Greeting and seating guests, assisting with restaurant service, and accurately processing payments are the core duties of this restaurant host position. The role suits a welcoming and polished team member with a heart for service, who can maintain an efficient and courteous operation.
Responsibilities
- Meet arriving customers with a cordial greeting as they enter the restaurant
- Escort guests to assigned tables, issue menus, and solicit rapport to accommodate special needs or requests
- Assign sections and notify servers of new seats in their section to ensure immediate and proper attention for customers
- Maintain a highly visible appearance in the restaurant during the entire shift by remaining at the cashier station and periodically circulating through the restaurant to assist servers, respond to customer requests, and assess operation efficiency for management
- Receive payment and process transactions on a computerized cash register, counting back change out loud for the protection of guest and restaurant
- Verify accuracy of all items on guest checks by confirming correct pricing, discounts, and method of payment
- Ensure that all charge vouchers are completely filled out and verify dates, charge amount, authorization number, and signature
- Elicit feedback from departing customers on products and services to improve the operation, increase customer base, and maximize revenues
- Take written notes to report customer comments to management
- Distribute and account for all checks issued to servers for the shift by maintaining an accurate written check issuance log
- Count all revenues received for the day, using a calculator and balancing to cash register reports, immediately alerting management to discrepancies
- Balance and reconcile computerized and manual reports at the end of each shift to present accurate and organized daily business records to the Accounting Department
- Maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning, and sidework duties
- Check the proper set-up of tables and seating prior to opening
- Immediately report in writing any maintenance or housekeeping discrepancies to management
- Exhibit a professional appearance and maintain a friendly, cheerful, and courteous demeanor at all times
Requirements
- High School diploma or equivalent
- 3 months of previous experience in a position with heavy cash handling responsibilities and customer service exposure
- High school graduate level mathematical aptitude
- Knowledge of standard cash handling procedures and computerized cash register systems
- General knowledge of basic customer service skills, restaurant operations, and food service principles