Restaurant Host

About This Role

Welcoming guests, managing reservations, and ensuring a positive dining experience are the core responsibilities of this role. The Restaurant Host will also support the food and beverage team and handle guest inquiries and complaints in a dynamic entertainment venue.

Responsibilities

• Receive and record guests' reservations and assign tables
• Greet guests at the entrance of the dining room, restaurant, or lounge and escort them to tables or other seating areas
• Maintain familiarity with the composition of all menu items
• Enroll guests into the membership program as required
• Speak with guests to ensure satisfaction with food and service, and attend to complaints
• Let Rec Room leadership know about necessary dining room supplies and equipment
• Inspect dining and serving areas and equipment
• Support and coordinate activities of food and beverage servers and other serving staff
• Accept payment from guests for food and beverage and games as required
• Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements
• Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items
• At all times be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers
• Attend to customer complaints satisfactorily
• Report any suspicious packages or parcels to management without delay
• Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes
• Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively
• Be continually aware of, and maintain, the highest standards of personal hygiene and dress
• Ensure that any subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress
• Attend meetings and training courses as required
• Contribute and create an environment for a guest to “Tell Better Stories”
• Welcome all guests with a warm, friendly greeting

Requirements

• High school diploma or GED required
• Applicants must be 18 years of age or older
• Strong customer service and troubleshooting skills
• 1 year of restaurant service experience
• Exceptional conflict resolution, negotiation, and objection handling skills
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing