About This Role
This role sets the energy and elevates the welcome inside one of Nemacolin’s most vibrant, year-round dining and experience venues. As the first point of contact at The Peak, you will set the tone in a lively, high-energy atmosphere, balancing personality with precision to ensure floor flow, reservations, celebrations, and service pacing work in harmony.
Responsibilities
- Create an upbeat, confident, and welcoming first impression at the entrance
- Develop accurate floor plans, seating charts, and rotation systems that support operational efficiency
- Ensure fair and strategic table distribution to optimize service performance
- Maintain clear communication with serving staff regarding guest and member preferences and special occasions
- Recognize birthdays, anniversaries, and celebrations to enhance memorable experiences
- Manage reservations professionally and cordially via phone, online, and in-person interactions
- Provide knowledgeable guidance regarding menus across food and beverage outlets
- Collaborate seamlessly with front-of-house and back-of-house teams
- Prioritize guest and member requests and server workflow in a balanced manner
- Maintain a poised and positive demeanor during high-volume service periods
- Support additional responsibilities as assigned
Requirements
- Friendly, outgoing personality with strong presence
- Excellent verbal communication skills
- Strong organizational and multitasking ability
- Ability to perform basic mathematical functions
- Fluency in English
- Ability to remain composed under pressure
- Professional interaction skills with guests, members, and business contacts
- Hospitality or restaurant experience preferred
- High school diploma or equivalent typically required
- Ability to meet physical demands of the role
Benefits
- Attractive 401(k) program
- Medical, dental, and vision coverage for eligible associates
- Paid time off and holiday compensation
- Discounted associate meals and uniform services
- Savings across resort dining, retail, spa, and activities
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
- Paid training and structured onboarding
- Hands-on learning and cross-department opportunities
- Clear pathways for advancement and internal promotion
- Recognition through individual and team honors
Important Details
- Extended standing, up to eight hours per shift
- Schedule flexibility, including evenings, weekends, and holidays
- High guest interaction and visibility
About the Company
Nemacolin is a private, family-owned, and woman-owned luxury resort spanning more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure. Nemacolin resort is a place where guests, members, and associates find inspiration through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.
