Restaurant Host

About This Role

This key front-of-house position sets the tone for every guest's experience at the restaurant by creating a warm, inviting atmosphere and ensuring seamless guest flow. The Restaurant Host is the first point of contact for customers, directly contributing to guest satisfaction and the overall success of the establishment.

Responsibilities

• Greet guests upon arrival with genuine warmth and professionalism, ensuring they feel welcomed and valued
• Manage the reservation system and maintain accurate booking records to optimise table allocation and guest flow
• Seat guests promptly and efficiently whilst considering special requests and dietary requirements when applicable
• Monitor restaurant capacity and timing to balance guest comfort with operational efficiency
• Communicate effectively with the kitchen and service staff to coordinate seating arrangements and manage wait times
• Handle guest inquiries, concerns and complaints with professionalism and empathy, escalating issues when necessary
• Maintain a clean, organised and welcoming host station at all times
• Process payments and manage the point-of-sale system accurately and securely
• Contribute to a positive team environment and support colleagues across all departments
• Assist with basic administrative tasks related to reservations and guest management

Requirements

• Previous experience as a Restaurant Host, Receptionist or similar front-of-house role in the hospitality industry
• Excellent interpersonal and communication skills with the ability to engage guests from diverse backgrounds
• Strong organisational abilities and attention to detail when managing multiple reservations and guest requests
• Proficiency with reservation management systems and point-of-sale technology (training provided if necessary)
• Ability to remain calm, professional and courteous in high-pressure situations
• Flexibility and willingness to work shifts including evenings, weekends and public holidays as required
• A positive, proactive attitude with a genuine passion for delivering exceptional guest service
• Fluency in English and Thai is highly desirable; additional language skills are advantageous
• Physical ability to stand for extended periods and move efficiently throughout the restaurant

Benefits

• Opportunities for professional development and advancement within the hospitality industry
• Supportive team culture where contributions are recognised and appreciated
• Clear career progression pathways for motivated individuals
• Staff meals
• Positive work environment
• Chance to develop valuable skills in guest relations and hospitality management