RESOURCE AND REFERRAL TECHNICIAN (CHILD YOUTH AND TEEN PROGRAM) NF03*

Duties

The incumbent serves as Resource and Referral Technician (R&R) within the Child Youth and Teen Program (CYPT).  Serves as primary point of contact for parents and guardians for information about military and civilian child care services on and near the installation.  Ensures that information about child care options is available to military and Department of Defense (DoD) personnel assigned to the military installation within the incumbents area of responsibility.  Ensures that accurate database information on sponsor’s rank, duty station, family status, number and age of children, type of care needed, all contacts made, action taken, and necessary follow-up.

Independently responds to multifaceted inquiries from Units or individuals seeking care, Child Development Center staff, providers, and patrons on the basis of acquired knowledge of developmentally appropriate practices and programs, and operations.  Ensures that administrative functions are adequately carried out, reports submitted correspondence answered and files maintained.

Provides advice, guidance or instruction to employees on both work and administrative matters.  Monitors the availability of spaces in, Child Development Centers, Before and After School Program and the Youth and Teen program. Assists patrons with obtaining various services.  Responds to routine and non-routine requests for information concerning Children, Youth, and Teen functions.

Assist with coordination of the Special Needs Evaluation and Review Team to make accommodations necessary for a special needs child to participate in Child, Youth, and Teen Programs and determines the most appropriate placement for the child.  Serves as the first point of contact for parents seeking developmental or recreational care.  Screens, evaluates and refers parents based on information supplied by the parent and knowledge of developmentally appropriate practices.  Evaluates and Processes paperwork for the Central Registration System ensuring patrons have the proper documentation needed for the process.  Explains DoD requirements to patrons and notifies them of inadequate submissions. Maintains and up-dates materials required for the central registration process to ensure accuracy and program compliance.

Complete data entry for the automated Children and Youth Services Waiting List. Collects and compiles data used in the resource and referral program. Ensures databases are up-to-date and statistical date is accurate.  Assists in compiling HQMC directed reports and other reports as required.

This is a white-collar position where occasional lifting up to 20 lbs may be required.

Qualifications

Bachelors Degree in Early Childhood Development or a related educational field appropriate to the work of position or an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, or three years of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.  Knowledge of a wide range of principles, techniques and professional early childhood education, concepts, principles and theories, as would be gained through broad experience in planning and conducting child development programs.  Knowledge of military Children, Youth and Teens programs or military family programs is preferred.   Knowledge of administrative support functions.  Knowledge of general office automation software, practices and procedures in order to accomplish various work assignments.  Ability to maintain a computerized database.  Working knowledge of Child and Youth Management System (CYMS) or equivalent database.  Ability to maintain accurate reports and recodes and military formatted documents.  Ability to compose written materials clearly, concisely, and effectively. Ability to communicate sensitively and responsibly to the needs and concerns of all patrons.