About This Role
This pivotal role leads and manages the comprehensive daily operations of a premier resort. You will oversee all aspects of resort operations, ensuring exceptional guest experiences while maintaining operational excellence, efficiency, and profitability. The role involves managing a diverse team, coordinating multiple departments, and implementing strategic initiatives that drive the resort's success in a dynamic hospitality market.
Responsibilities
- Oversee all daily operational activities across the resort, including front office, housekeeping, food and beverage, maintenance, and guest services departments
- Lead, mentor, and manage resort staff, fostering a culture of excellence, accountability, professional development, and continuous improvement
- Develop and manage operational budgets, monitor expenses, and implement cost-control measures while maintaining exceptional service quality standards
- Ensure compliance with health, safety, environmental regulations, and local Qatar hospitality standards, conducting regular audits and implementing corrective actions
- Coordinate with department heads to optimize resource allocation, staff scheduling, inventory management, and vendor relationships
- Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement, operational efficiency, and revenue optimization
- Manage guest relations and resolve escalated complaints with professionalism, empathy, and discretion to enhance satisfaction and loyalty
- Implement and maintain property management systems and operational procedures to streamline processes and enhance efficiency
- Develop and execute strategies to enhance guest satisfaction, occupancy rates, and revenue generation while maintaining brand standards
- Liaise with corporate management, ownership, and external stakeholders regarding operational performance, strategic initiatives, and market opportunities
- Ensure the resort maintains its brand standards and delivers consistent, high-quality service experiences across all guest touchpoints
- Coordinate maintenance and facilities management to ensure the resort property remains in optimal condition and meets safety standards
Requirements
- Minimum 10 years of progressive operations management experience in a hotel or resort environment
- Proven track record of successfully managing multi-departmental teams and staff of 50+ employees
- Strong financial acumen with demonstrated experience in budget management, cost control, and revenue optimization
- Proficiency with property management systems (PMS) and hospitality management software
- Comprehensive knowledge of hospitality industry standards, health and safety regulations, and compliance requirements
