Resort Manager

About This Role

Managing all aspects of a resort-style community, including its activities and relationships with various stakeholders, is the core of this role. The Resort Manager serves as the top management level at the property, ensuring smooth operations and adherence to established policies.

Responsibilities

• Administer Resort policies and procedures established by the Board of Directors
• Plan, develop, and approve specific operational policies, programs, procedures, and methods in concert with general policies
• Monitor monthly and other financial reports/statements on a daily, weekly, and monthly basis for the facility and take effective corrective action when necessary
• Coordinate the development of the Resort’s long-range and annual (business) plans
• Work with Troon Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions, training, and professional development programs
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
• Directly manage all department leaders and employees
• Attend conferences, workshops and meetings to keep abreast of current information and developments in the field
• Coordinate development of operating and capital budgets according to the budget calendar; monitor monthly and other financial statements for the Resort; take effective corrective action as required
• Provide advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans and/or budgets
• Consistently ensure that the Resort is operated in accordance with all applicable local, state, and federal laws
• Oversee the care and maintenance of all the Resort’s physical assets and facilities
• Ensure the highest standards for food, beverage, sports and recreation, entertainment, and other Resort services
• Establish and monitor compliance with Troon Procurement purchasing policies and procedures
• Report member infractions to the Board of Directors for necessary action
• Serve as liaison between all management staff and the Board of Directors
• Maintain relations with police, fire, liquor control board, health department, and other governmental agencies
• Establish training programs, inspection protocols, and preventive enforcement measures to enhance emergency preparedness and response
• Convene and preside over meetings with departmental managers; conduct all-facility personnel meetings
• Give direction to and work closely with vendors, outside contractors, firms, and individuals providing services, lease agreements, or contracts to the Resort