About This Role
Reporting directly to the Managing Director, this leadership role oversees day-to-day operations and the guest experience at one of the most exclusive and intimate ultra-luxury resorts in the United States. This position is a rare number two leadership opportunity at a Forbes and Michelin Key resort.
Responsibilities
- Serve as the operational second-in-command, supporting the Managing Director in the overall leadership of the property
- Take full ownership of the guest experience, ensuring every touchpoint reflects the resort's ultra-luxury standards
- Oversee day-to-day resort operations across all departments with a strong focus on rooms and guest services
- Lead, develop, and inspire the leadership team, fostering a culture of excellence, warmth, and accountability
- Manage the unique logistical and operational complexities of an island environment
- Build and maintain personalized relationships with guests, driving repeat visits and loyalty
- Support financial performance, cost management, and operational reporting to the Managing Director
Requirements
- Proven senior leadership experience at a luxury boutique or remote resort property, ideally as a Resort Manager, Hotel Manager, or strong number two
- A strong rooms background is essential for this role
- Experience in Caribbean, island, or remote destination hospitality is a significant advantage
- Deep understanding of Forbes 5-Star, or equivalent ultra-luxury standards
- Exceptional guest-facing skills with the ability to deliver highly personalized, instinctive service
- Comfortable navigating the operational complexities of a remote, boat-access-only environment
- Valid US work authorization required
Benefits
- Bonus potential of up to 40%
- Comprehensive Benefits Package
- Exclusive team member, family, and friends discounts at hotels and restaurants across the portfolio
About the Company
This company operates an ultra-luxury resort.