About This Role
Managing the daily operations of a boutique resort is the core of this role, ensuring exceptional guest experiences, smooth property operations, and a welcoming atmosphere. This opportunity suits a hands-on hospitality professional who enjoys leading a team, maintaining high service standards, and creating memorable stays for guests.
Responsibilities
- Oversee the day-to-day operations of the resort, ensuring efficient property management and consistently high service standards
- Lead, support, and develop the resort team while fostering a collaborative and guest-focused work environment
- Ensure an exceptional guest experience, addressing concerns promptly and maintaining strong guest satisfaction
- Manage front desk operations, reservations, check-in/check-out processes, and guest communications
- Oversee food and beverage operations, where applicable, including service quality, staffing, and cost control
- Monitor operating expenses, budgets, occupancy, and overall property performance
- Maintain property standards, cleanliness, safety, and compliance with applicable regulations
- Coordinate maintenance, housekeeping, and other operational functions to ensure the property is well maintained
- Build positive relationships with guests, employees, vendors, and local partners
- Identify opportunities to improve service delivery, operational efficiency, and the overall guest experience
Requirements
- Previous experience in resort management, boutique hotel operations, or a comparable hospitality leadership role
- Experience in one or more of the following positions: Resort Manager, Assistant General Manager, Boutique Hotel Manager, Front Office Manager, or Food & Beverage Manager/Director
- Strong understanding of front desk operations, guest services, and day-to-day hospitality management
- Experience leading teams, coordinating multiple departments, and maintaining high service standards
- Excellent communication, organization, problem-solving, and leadership skills
- A hands-on management approach with a strong commitment to guest satisfaction
- Ability to manage competing priorities in a fast-paced hospitality environment
- Flexibility to work weekends, holidays, and varying schedules as required by resort operations
- Willingness to work on-site and relocate if necessary
- Applicants must be authorized to work in the United States or applicable U.S. territories
Nice to have:
- Experience in boutique resorts, luxury hospitality, independent resort properties, or intimate hotel environments
- Experience in seasonal, coastal, island, or destination hospitality markets
