Resort Manager

About This Role

Managing a resort property involves providing excellent customer service to attract and serve guests while ensuring financial goals are met. This role focuses on overseeing all aspects of resort operations, from customer experience to financial management and staff supervision.

Responsibilities

• Provide exceptional customer service to residents and guests to ensure an excellent experience
• Manage the resources and assets of the property, including buildings and amenities
• Conduct marketing activities to attract new customers
• Hire and manage resort employees
• Prepare, manage and analyze the operational budget of the resort
• Maximize the profitability of the property
• Maintain the resort and ensure that it’s clean and attractive
• Partner with the marketing team to attract new guests
• Analyze, prepare and manage the operational budget of the resort to improve its profitability

Requirements

• Bachelor’s degree, or a combination of education and equivalent experience
• 5+ years of property management experience, preferably in an RV or manufacturing home community setting
• Strong operations skills and a thorough understanding of the complexities of this position
• At least one year of experience in customer service and exceptional customer service skills
• Excellent skills in Microsoft Office and other web-based applications
• Valid driver’s license, good driving record and current auto insurance

Nice to have:

• Experience in sales and/or marketing

Benefits

• Medical, dental, and vision plans
• Generous 401(k) employer match
• Paid vacations, holidays, and sick time

About the Company

ELS is an organization with a culture of recognition and a reputation for excellence.