Resort Manager

About This Role

Resort Managers directly support the General Manager in overseeing all aspects of property management, ensuring high satisfaction levels with employees, homeowners, and guests. This role involves maximizing financial performance, assisting in executing policies and procedures, and constantly striving to improve operational standards. It also includes responsibility for hiring, training, and discipline of team members.

Responsibilities

• Ensure the highest degree of quality guest service is maintained at all times, through prompt and courteous care
• Meet or exceed previous service scores and internet rankings
• Investigate complaints and initiate corrective action
• Promptly resolve any guest complaints or issues
• Assist General Manager in managing finances of operations including budget and inventory controls
• Control expenditures, labor, supplies, etc. in relation to financial forecasts and budget
• Assist General Manager with analyzing and critiquing profit and loss statements for accuracy and opportunities to improve profitability
• Help prepare financial reports for management that clearly explain operational effectiveness, trends and variances
• Implement appropriate cost-savings initiatives
• Assist General Manager in developing accurate and aggressive long and short-range revenue goals consistent with the Company's expectations
• Collaborate with the sales, marketing, and revenue management teams to create effective strategies
• Implement and maintain effective open-door communication system that encourages feedback and interaction between all departments
• Complete property walks to interact with guests, employees and homeowners; identify successes, issues, concerns and opportunities
• Celebrate successes and coach or counsel managers or team members on any deficiencies
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Communicate effectively, both verbally and in writing, to provide clear direction to the managers and team members
• Recruit (hire), train, coach and counsel managers and team members, following company, state, and federal regulations
• Manage and motivate management team in the execution of their duties
• Conduct performance appraisals for the managers
• Maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations
• Interact with the general public, customers, employees, homeowners, vendors, and government officials with professionalism, tact and courtesy
• Understand the government regulations affecting resort operations; ensure the resort operates in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority