This is a key leadership opportunity for an energetic and results-oriented hospitality professional to direct the day-to-day operations of a fabulous waterfront resort. The Resort Manager will assist the General Manager in implementing hotel goals and strategies, and fulfill the General Manager's duties in their absence, ensuring the highest caliber of service for all guests.
Responsibilities
Oversee and direct Rooms, Food & Beverage, Spa, and Waterfront operations
Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel
Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning hiring, mentoring, coaching, employee relations, accountability, and disciplinary action when required
Collaborate with corporate officers in the execution of corporate goals
Partner with the General Manager and ownership representatives in the planning and execution of capital projects, preventive maintenance initiatives, and asset preservation strategies
Establish and maintain hotel standards
Work closely with Executive Committee members in achieving hotel performance and financial goals and objectives
Establish annual objectives for Departments reporting to the Resort Manager
Conduct Managerial performance evaluations, delivering candid and honest feedback
Comply with all Standards of Service, and ensure Forbes service standards are implemented, team members are trained in 5-star service standards, and all team members under supervision comply in meeting expectations
Responsible for employee compliance with hotel policies and procedures
Initiate disciplinary action when appropriate
Collaborate with Sales & Marketing, Revenue Management, and Food & Beverage leadership to maximize resort revenues, market share, and profitability
Assume overall leadership responsibility for Hotel Effectiveness, ensuring that labor standards are adhered to, and labor costs are carefully managed
Lead the resort's Standards Committee, ensuring engagement and accountability for the highest quality of service and facility standards across the resort
Ensure all resort programming, recreation, waterfront activities, culinary experiences, and special events align with the resort's luxury brand positioning
Interact in a courteous and professional manner with all guests, staff, and community members
Respond in a courteous, professional, and rapid manner to resolve all guest and staff difficulties
Serve as the senior operational point of contact for guest recovery situations, VIP arrivals, and high-profile guest experience
Apply principles of logical thinking to a wide range of standardized intellectual and practical problems to perform and direct many varied and complex tasks
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Supervise, direct, coordinate, influence, and persuade staff to maintain service standards of the hotel
Interact with people beyond giving and receiving instructions, particularly interaction with supervisors, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints
Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic, or schedule form
Foster a culture of engagement, accountability, professionalism, recognition, and continuous improvement
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
Lead organizational change initiatives while maintaining team engagement, operational stability, and service excellence
Maintain safety and cleanliness of work area and ensure safety and cleanliness in all areas of departmental responsibility
Perform all other duties as required
Requirements
Minimum 5-10 years of progressive hotel leadership experience, including at least five years in a senior executive role within a Forbes-rated, AAA Four- or Five-Diamond luxury resort or hotel
Independent hotel background in a resort destination is strongly preferred
College / University degree preferred
Excellent knowledge and experience with hotel operating systems such as Opera, Resort Suites, Knowcross, or similar
Ability to work a flexible schedule to include weekends and holidays
Proven background of guest service excellence and effective financials
Ability to read, write, and type in English
Benefits
Comprehensive benefits package for full-time employees
Medical insurance with employer contribution
Vision, dental, life, pet, and accident insurance options
401(k) program with an employer match and immediate full vesting
Paid time off
Exclusive discounts across the portfolio of hotels for all employees, including part-time team members
About the Company
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Its platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. The Inn at Perry Cabin is a Forbes 4-star historical gem located on acres of privacy along the serene Miles River in St. Michaels, Maryland, recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. It offers amenities such as Links at Perry Cabin (a Pete Dye-designed golf course), the Spa at Perry Cabin, and a Fleet of five sailboats.
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe.
