About This Role
Directing the daily operations of a resort, ensuring high-quality hospitality, and driving sales through marketing efforts is at the core of this management position. The role involves overseeing various aspects of the resort's services, from venue rentals and marketing to restaurant operations and property management.
Responsibilities
- Manage and oversee the day-to-day operation of projects, ensuring high-quality hospitality services
- Develop marketing strategies to improve and boost sales
- Oversee that all booked events are properly documented, filed, and facilitated
- Review and sign contracts and documents submitted by clients for venue rentals
- Ensure that all clients have paid the agreed event fee and other surcharges before ingress and egress
- Develop marketing strategies and promotions to increase the percentage of events per month
- Develop a 3-Month Forward Calendar of Activities (3MFC) as an activity guide, subject to management
- approval
- Develop strategies and promotions for the event center, restaurant, and hotel accommodations
- Ensure proper implementation of approved events and submit reports to management
- Oversee the day-to-day operation of the restaurant
- Oversee the quality of the food being served to clients
- Review and approve all items for purchase for the restaurant
- Manage and conduct monthly inventories of kitchen supplies, equipment, and ingredients
- Address escalated concerns of clients
- Develop and implement policies and procedures, ensuring alignment with PS Company Policies
- Revisit existing policies and procedures from time to time
- Suggest programs and activities for employees
- Oversee the management and usage of equipment and ensure proper custody and inventory at all times
- Ensure collection of HOA dues, including on-time sending of SOA/payment reminders, on-time remittance of collection to Head Office, and cleaning of records and checking of backlog accounts for past years
- Manage the updating and safekeeping of the Client Masterlist
- Manage and ensure that all client concerns are properly handled and resolved
- Develop communication announcements for lot and homeowners
- Ensure that all inquiries of prospect clients/house construction are properly coordinated with Sales & Marketing
- Maintain the cleanliness of buildings and open spaces at Tierra Alta
- Monitor expenses and control the budget of TAPM
- Oversee all repair and maintenance activities
- Facilitate all requests for homebuilding and ensure all requirements and documents are submitted and approved by management