About This Role
This managerial role oversees the daily operations of WadiAmna Resort Janda Baik, ensuring a high standard of guest experience, staff performance, cleanliness, safety, and overall resort management. The position suits a responsible, hands-on, and experienced Resort Manager with strong leadership and problem-solving skills, capable of managing operations in a fast-paced environment.
Responsibilities
- Manage and oversee the day-to-day operations of the resort
- Supervise Front Office, Housekeeping, Kitchen/F&B, Maintenance, and event staff
- Manage staff schedules, attendance, discipline, performance, and manpower requirements
- Ensure all resort SOPs, service standards, and operational procedures are followed
- Monitor the cleanliness and readiness of rooms, villas, facilities, and common areas
- Handle guest enquiries, complaints, requests, and operational issues professionally
- Conduct regular inspections of resort facilities and accommodation units
- Coordinate maintenance, repairs, contractors, and facility improvement works
- Monitor resort bookings, occupancy, revenue, and upcoming events
- Oversee the smooth execution of weddings, corporate events, group bookings, retreats, and other programmes
- Work closely with the Marketing and Sales team to increase bookings and revenue
- Monitor inventory, supplies, operational expenses, and wastage
- Ensure proper cost control and efficient use of resort resources
- Prepare daily, weekly, and monthly operational reports for management
- Ensure the resort maintains proper safety, security, hygiene, and emergency procedures
- Identify operational problems and implement effective solutions
- Continuously improve the resort's service quality, efficiency, and profitability
Requirements
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field
- Minimum 3 years of experience in hotel, resort, hospitality, or property management
- Previous experience in a managerial or supervisory position is preferred
- Strong leadership and people-management skills
- Excellent communication skills in Bahasa Melayu and English
- Strong problem-solving and decision-making abilities
- Good organisational and administrative skills
- Able to work independently and take ownership of responsibilities
- Proficient in Microsoft Office / Google Workspace
- Willing to work weekends, public holidays, and during peak periods when required
- Must be willing to take a hands-on approach in managing resort operations