Resort Manager

About This Role

The Resort Manager serves as one of the operational leaders of Andaz Miami Beach Resort and Spa and a key strategic partner to the General Manager. This executive-level position is responsible for driving operational excellence, exceptional guest experiences, colleague engagement, and financial performance across all multiple resort operations. The role requires a leader who can balance luxury service execution with sound business acumen, ensuring the resort achieves its guest satisfaction, revenue, profitability, and colleague engagement goals.

Responsibilities

• Partner with the General Manager in directing and coordinating all day-to-day resort operations
• Provide executive oversight for Rooms Division, Food & Beverage, Engineering, Security, Spa, Recreation, and Resort Services
• Ensure consistent execution of Hyatt luxury and Andaz brand standards throughout the guest journey
• Champion Forbes-level service behaviors and create memorable experiences that reflect the unique culture and energy of Miami Beach
• Maintain a highly visible presence throughout the resort, engaging with guests, colleagues, and leaders to ensure operational excellence
• Monitor guest feedback, Medallia results, online reputation scores, and other service metrics to identify improvement opportunities and drive accountability
• Lead operational planning and execution for peak demand periods, special events, group programs, and VIP experiences
• Ensure compliance with all safety, health, labor, environmental, and regulatory requirements
• Drive continuous improvement in operational processes, service delivery, and departmental collaboration
• Drive achievement of annual operating plans, financial targets, and departmental profitability goals
• Monitor labor productivity, scheduling practices, operating expenses, and cost-control initiatives to ensure financial discipline
• Partner with department heads to develop budgets, forecasts, and strategic business plans
• Analyze financial and operational performance metrics and implement action plans to improve results
• Ensure resources are effectively allocated to maximize service quality while maintaining profitability
• Identify efficiencies and process improvements that enhance both the guest and colleague experience
• Build, mentor, and develop a high-performing leadership team focused on accountability, collaboration, and results
• Create an engaging workplace culture that reflects Hyatt's purpose of caring for people so they can be their best
• Lead initiatives focused on colleague development, succession planning, recognition, retention, and engagement
• Establish clear expectations and hold leaders accountable for performance standards and business outcomes