About This Role
Resort operations are managed by the Resort Incharge, who oversees all departments to ensure guests have an exceptional experience, operations are efficient, and profitability is maintained. The role suits a candidate with strong leadership and problem-solving skills who can promote a culture of hospitality and teamwork.
Responsibilities
- Oversee daily operations across all departments including Front Office, Housekeeping, Food & Beverage, Maintenance, and Recreation
- Ensure that all resort facilities and services meet company and guest standards
- Monitor inventory, supplies, and maintenance needs to ensure uninterrupted operations
- Develop and implement standard operating procedures (SOPs) for efficient management
- Maintain high levels of guest satisfaction by ensuring excellent service delivery
- Handle guest complaints and feedback professionally to ensure repeat business
- Anticipate guest needs and create memorable experiences through personalized services
- Manage budgets, control costs, and optimize revenue streams
- Prepare and analyze financial reports, occupancy forecasts, and expense reports
- Coordinate with accounting and finance teams for accurate record-keeping and billing
- Recruit, train, and supervise resort staff to ensure service excellence
- Conduct regular team meetings to review performance and address operational challenges
- Foster a positive, service-oriented, and safe working environment
- Collaborate with the marketing team to promote the resort through online and offline channels
- Develop packages, offers, and events to increase occupancy and revenue
- Build relationships with travel agents, tour operators, and corporate clients
- Ensure all resort facilities, equipment, and amenities are well-maintained and functional
- Implement and monitor safety, hygiene, and environmental standards
- Coordinate with external vendors and contractors as required
Requirements
- Bachelor's degree in Hotel Management / Hospitality / Business Administration or equivalent
- 2+ years of experience in hospitality management (preferably in resort or hotel operations)
- Strong leadership, organizational, and communication skills
- Excellent problem-solving and decision-making abilities
- Proficiency in property management systems (PMS) and MS Office Suite
