About This Role
This full-time Resort Concierge role involves greeting visitors, assisting members with questions and concerns, and handling general administrative tasks. The position is also responsible for orienting new members to the communities and planning lifestyle and social activities. It suits a driven individual eager to learn, contribute, and grow within a fast-paced, hospitality-focused property organization.
Responsibilities
- Greet members and guests as they enter
- Assist with event set-ups
- Respond promptly to communications and follow through on commitments
- Provide outstanding service to members and guests professionally and courteously
- Listen openly to the ideas of others
- Respond calmly and tactfully to problem situations and discuss concerns constructively
- Answer questions about the Lifestyles program and recommend events, shows, and functions for members
- Write routine reports and correspondence
- Speak effectively before groups of customers or employees
- Demonstrate exceptional customer service when communicating with other departments, members, guests, and vendors
- Maintain a safe and friendly environment for members, guests, and staff
- Work as a team with the Lifestyles department to create and promote fun and exciting programs, events, activities, and functions offered throughout the Amenity Campus
- Assist in room set-up and break-down for events and when facilities are being used
- Assist Lifestyle Manager in preparation of all events, promotions, and functions, including set up and breakdown props, as directed by supervisor
- Perform light housekeeping duties, including stocking restroom facilities, cleaning glass, fitness equipment, and trash collection as needed
- Inspect grounds, including pool deck, sports courts, parking lots, and boat dock, for litter and activity
- Notify the proper department and the Management Team of any areas that need attention
- Understand emergency preparedness and respond appropriately to all emergencies
- Replenish desk forms (Orientation packages, ARC applications, Class sign-in forms, others)
- Prepare monthly reports and vendor check requests as needed
- Increase programming attendance by establishing accurate records of member and guest attendance
- Establish and maintain staff schedules and ensure open communication and understanding of independent contractor scheduling
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Answer telephone and greet members and prospective buyers in the Sales Gallery
- Maintain calendar of event registration for members
- Create and update records ensuring accuracy and validity of information
- Perform administrative tasks when needed
- Assist in the preparation of articles and calendar of events for the Lifestyle Magazine
- Contact facility members and guests about new and exciting lifestyle programs
About the Company
Esplanade at Wiregrass Ranch is part of Troon, a global leader in golf and community management.
