Resort Concierge

About This Role

Delivering world-class concierge service is at the heart of the guest experience at this AAA Five Diamond hotel. You will anticipate guest needs, offer expert local insights, and create personalized recommendations to ensure each guest enjoys an exceptional and unforgettable stay.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist in booking golf arrangements, dining reservations and other activities during or prior to the guest's arrival
• Able to multi-task and work in a high traffic area
• Assist with administrative duties
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Requirements

• Extensive knowledge of the Valley, golf courses, restaurants and attractions
• Strong computer skills are required
• Microsoft Office programs are a plus
• Extensive knowledge of the Greater Phoenix/Scottsdale area
• Previous customer-related experience required
• Consistently uphold a professional presence and appearance in all guest interactions
• Outstanding guest service skills with exceptional verbal and written communication abilities
• Strong computer skills including all Microsoft Window applications
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines
• Knowledge of POS systems and hotel software, such as Opera Cloud, is an asset

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier
• 401K
• Direct Deposit
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities
• Matching retirement
• Travel discounts

Application Process

• Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.