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Residential Plumbing Service Manager

NPAworldwide

RemoteFull timeMid levelPosted today
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About the role

Job Description

  • Manage residential service technicians and apprentices in the field to ensure safe, efficient work up to company standards.
  • Spend time on job sites observing work, resolving issues, and reinforcing procedures.
  • Set daily expectations for productivity, professionalism, and job completion.
  • Coach technicians on technical skills, customer interaction, and overall job performance in real time.
  • Provide feedback, training, and accountability to improve technician skills and growth.
  • Support new technicians through ride-alongs and field visits.
  • Coach technicians on selling techniques, service options, and building customer trust.
  • Review service calls and customer feedback to identify coaching opportunities.
  • Help technicians meet sales and profitability goals while maintaining ethical service.

Qualifications

  • Preferred experience in residential plumbing service.
  • Journeyman Plumber License or equivalent trade experience preferred.
  • Preferred prior field leadership, supervisor, or management experience.
  • Strong coaching, mentoring, and technician accountability skills.
  • Comfortable coaching on sales, service options, and customer communication.
  • Strong communication, organization, and problem-solving skills.
  • Valid driver's license required.

Why Is This a Great Opportunity

  • Manage residential service technicians and apprentices in the field to ensure safe, efficient work up to company standards.
  • Spend time on job sites observing work, resolving issues, and reinforcing procedures.
  • Set daily expectations for productivity, professionalism, and job completion.
  • Coach technicians on technical skills, customer interaction, and overall job performance in real time.
  • Provide feedback, training, and accountability to improve technician skills and growth.
  • Support new technicians through ride-alongs and field visits.
  • Coach technicians on selling techniques, service options, and building customer trust.
  • Review service calls and customer feedback to identify coaching opportunities.
  • Help technicians meet sales and profitability goals while maintaining ethical service.

Salary Type : Annual Salary

Salary Min : $ 85000

Salary Max : $ 105000

Currency Type : USD

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