About the role
Be a daily source of support, stability, and connection for residents. At The Commons on 16th, the Resident Support Specialist serves as the primary daytime staff presence, helping create a safe, welcoming, and supportive environment for residents. This role assists residents with basic needs, resource navigation, intake and move-in processes, and daily building operations while promoting housing stability and independent living. Ideal candidates are compassionate, organized, and skilled at building positive relationships while maintaining professional boundaries.
ESSENTIAL SKILLS:
- Strong communication and interpersonal skills.
- Ability to remain calm and professional in dynamic environments.
- Experience working with individuals experiencing homelessness, trauma, mental health concerns, or substance use.
- Ability to work independently while contributing to a collaborative team environment.
- Strong organizational and problem-solving skills.
ESSENTIAL JOB FUNCTIONS:
Resident SupportEngagement
- Build positive and professional relationships with residents while maintaining healthy boundaries.
- Assist residents in identifying and meeting immediate basic needs including hygiene items, food access, supplies, and community supports.
- Provide basic resource navigation and referrals to internal and external services.
- Support resident engagement and encourage participation in services and housing stabilization activities.
- De-escalate low-level conflicts and communicate concerns to leadership as appropriate.
Building OperationsSafety
- Monitor daily activity within the building and maintain awareness of resident and visitor movement.
- Monitor and document entries into the facility in accordance with program policies and procedures.
- Support overall facility safety by identifying and reporting maintenance, safety, or operational concerns.
- Assist with maintaining clean and organized office spaces, shared areas, and resident common spaces.
IntakeHousing Operations
- Assist with new resident intake activities including orientation, documentation collection, room preparation, and program expectations.
- Assist with unit turnover activities including preparation, cleaning coordination, inventory checks, and readiness for occupancy.
- Support resident transitions into and out of the program.
DocumentationAdministrative Support
- Complete shift notes and maintain accurate documentation of resident interactions and significant events.
- Complete required data entry and maintain records within designated systems.
- Communicate relevant information to incoming staff and supervisors to support continuity of care.
- Participate in team meetings, trainings, and quality improvement activities.
Other Duties
- Support special projects and operational needs of the Commons on 16th.
- Perform other duties as assigned.
QUALIFICATIONS:
- High school diploma or GED required.
- Preferred: One (1) year of experience working in human services, housing, shelters, behavioral health, social services, or related field.
- Reliable transportation required.
- Basic computer and documentation skills.
- Ability to maintain confidentiality and professional boundaries.
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