Resident Support Specialist

About This Role

This part-time night-shift post in Wading River supports residents and staff by ensuring a safe and supervised environment. The role suits an even-tempered individual with good judgment who can monitor client conduct and de-escalate crisis situations.

Responsibilities

• Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire
• Screen all clients and visitors entering the facility
• Perform bag searches upon intake and as required
• Ensure clients abide by the facility, DSS, and OTDA policies and procedures
• De-escalate potential crisis situations and document all interventions
• Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas
• Complete logs, incident reports, and all other required documentation
• Perform administrative and receptionist duties at the operations/front desk
• Monitor video surveillance cameras, fire prevention, detection alarm, and notification system
• Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures
• Assist with room preparation and turnover for new clients
• Maintain inventory of cleaning and office supplies and ensure proper distribution
• Inform management of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.)
• Support afterschool/evening activities as needed

Requirements

• High School Diploma or GED required
• 1-2 years of experience working in a related field preferred
• Excellent verbal and written communication skills
• Proficiency in English required
• Bi-lingual (Spanish) is a plus
• Basic competency in MS Windows, MS Office, and internet usage
• Ability to tour property, walk distances, and climb stairs
• Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications
• Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details
• Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines

Benefits

• Paid time off
• 2 personal days awarded annually
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans