Responding to National Warning System alerts is a key part of this reserve emergency dispatcher role, which provides full emergency and non-emergency communications and dispatch services to law enforcement, fire protection, medical services, and other public safety agencies. The role suits a part-time relief public safety dispatcher who can operate a variety of communications and dispatch equipment in receiving, monitoring, and transmitting routine and emergency messages, and dispatch public safety equipment and personnel during emergencies.
Responsibilities
Receive and dispatch routine and emergency telephone and radio communications from law enforcement, fire protection, medical services, and other public safety agencies
Determine the proper jurisdiction, equipment, and personnel to be dispatched according to department procedures and practice
Monitor several public safety frequencies
Monitor fire and burglar alarm systems
Coordinate efforts with other public safety agencies as required
Use radio and other equipment to dispatch appropriate units to the scene of an emergency
Provide information to field personnel responding to fire alarms such as location of water supply, fire hazards, response routes, etc.
Maintain radio contact with local units on assignment and with personnel from other agencies
Respond to National Warning System alerts
Operate teletype terminals and other data communications equipment to send, receive, and record information
Perform a variety of clerical work including computation of statistics and data entry
Perform related duties as required
Requirements
Knowledge of modern office procedures, methods, and equipment including computers
Knowledge of principles and procedures of record keeping
Knowledge of cities, location of highways, main streets, major buildings, and geography of the City of Lemoore and general areas of Kings County
Knowledge of maps and map reading
Knowledge of proper English grammar, vocabulary, and spelling
Ability to react quickly, appropriately, and calmly in emergency situations, adopting effective courses of action
Ability to maintain confidentiality of sensitive information
Ability to exhibit good mental retention of information
Ability to accurately and quickly interpret maps and properly identify the locations of major landmarks, cities, highways, main streets, major buildings, and the geography of the City of Lemoore and general areas of Kings County
Ability to flexibly alternate attention among a variety of tasks
Ability to exercise tact, courtesy, and patience in public contacts
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Tailored applications submitted
Ability to exercise sound judgment in situations with a high consequence of error
Ability to take accurate messages and relay exactly as received
Ability to follow oral and written instructions
Ability to communicate effectively both orally and in writing
Ability to write neatly and legibly
Ability to maintain accurate records
Ability to make basic mathematical computations
Ability to establish and maintain effective work relationships
Ability to follow safe work practices including workplace safety policies and procedures
Ability to properly use personal protective equipment as directed and trained
Ability to multitask within the scope of responsibility
Ability to dispatch and monitor for Fire, Law Enforcement, Animal Control, and other agencies and/or cities
Ability to simultaneously operate and monitor multiple automated systems including Computer-Aided Dispatch (CAD) systems, California Law Enforcement Telecommunication System (CLETS), and 911 systems
Ability to complete continuing education courses to maintain registration, licensure, or certifications
Ability to type at a minimum speed of 40 words per minute and use a computer keyboard with speed and accuracy sufficient to perform the duties of the position
Ability to work irregular hours and variable shifts, including evenings, nights, weekends, holidays, and overtime
Ability to qualify for security clearance through a background investigation and fingerprint check
Ability to speak and enunciate clearly and with appropriate volume over radio and telephone
Ability to hear telephone conversations and normal radio communications with static or weak transmissions
Ability to work at computer consoles in a standing or sitting position for extended periods of time
Designated as “First-Responder” in local, state, or national emergency
One year of full-time, paid experience involving extensive telephone contact or one year of two-way radio communication experience; and computer experience or training involving data entry and word processing (Two years of varied clerical experience involving extensive public contact may substitute for the required telephone contact experience only)
Equivalent to the completion of the twelfth grade
Ability to successfully complete the Peace Officers Standards and Training (P.O.S.T.) certified Public Safety Dispatchers Basic Course within one year of date of hire to remain in the classification
Possession of, or ability to obtain, an appropriate, valid C.L.E.T.S. training certificate through the Department of Justice
Important Details
Schedule: on-call, subject to various shifts and workday assignments including nights, weekends, and holidays; required to work any shift, including weekends, evenings, and holidays; subject to call outs after hours and weekends
Application Process
Submit a typing certificate verifying 40 wpm, dated within six (6) months of application submittal, uploaded with the online application (online typing certificates are not accepted)
Applications received by the filing date will be reviewed for accuracy, completeness, and job-related qualifications
Persons whose applications clearly demonstrate they meet the requirements may be invited to participate in the selection process, which may be any combination of written, oral, and/or performance exams
A passing score of 80% or more is required to advance to the next phase of the recruitment process
Veteran's Preference
Veteran's preference available upon request
Applicants must submit the request form and certified DD-214 prior to the closing date
About the Company
The Police Department provides full emergency and non-emergency communications and dispatch services to law enforcement, fire protection, medical services, and other public safety agencies.
