About the role
Duties
The incumbent performs varied operational programs, manual reports functions and operates computerized cash register. Complies with internal control directives, appropriately registers guests and computes guests check out charges in compliance with required forms and statements, verifies financial transactions, and complies with shift work requirements. Verifies financial transactions at end of shift with attached calculator tape, totals verifying folio, and cash receipts to complete the required Daily Activity Report (DAR). May be responsible for a change fund (cash register).
Will be familiar with and utilize the Property Management System (PMS) ATLAS to register guests and make appropriate room keys.
The incumbent is responsible for Geographical Bachelor personnel, transient, VIP reservations and maintenance of varied reports, log books and files. Determines room assignments, confirms payment procedures and coordinates space capabilities and dates with individuals, units and Station Fleet Liaison personnel. The incumbent works to provide an efficient quality hotel registration. Check out service involving expertise with technical systems, programs, reports and safeguarding government funds. The employees work rarely requires long periods of standing, requires some bending, stooping, and lifting of moderately heavy supplies and files. Most of the work is performed in san adequately lights, heated, and ventilated office setting. This is a white-collar position where occasional lifting up to 20 lbs. may be required.
May assist in set up and breaks down the Continental style breakfast during any high guest occupancy times.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Checks for satisfaction of quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as required.
Ability to complete assignments involving several tasks or processes which require remembering directions, sequences, etc.
Qualifications
Knowledge of varied hotel policies, procedures, reports, programs and operations requiring considerable training. Must be able to sue a calculator to compute financial transactions and complete Daily Activity Report (DAR). Must be able to sue a computerized cash register to check out guests.
Knowledge of military ranks, protocol, orders terminology, applicable government directives, unit deployment procedures preferred. Knowledge of basic hotel/motel procedures coupled with communication skills to affect appropriate interaction with military and authorized civilian guests presenting various requests and requirements. Knowledge of basic cash handling procedures.
Will hold in possession a valid Food Handling Card.
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