About the role
Department: Library
Classification: GMU Worker
Job Category: Part-Time / Hourly Wage. Current Mason students will not be considered for this position.
Job Type: Part-Time (28 hours per week)
Work Schedule Sundays: 11:45AM - 4:00PM
Mondays: 7:45AM - 1:00PM
Tuesdays: 7:45AM - 1:00PM
Wednesdays: Off
Thursdays: Off
Fridays: 11:45AM - 6:15PM
Saturdays: 9:45AM - 6:15PM
Schedule may be subject to change based on departmental needs in the Spring Semester.
Location: Fairfax, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not Eligible for Visa sponsorship
Hourly Pay: $20/hour
Criminal Background Check: Yes
About The Department The George Mason University Libraries' Access Services Department is looking for a service-oriented individual to enhance and support user services and experience at the Fenwick Library, located at George Mason University's Fairfax campus. George Mason University has a strong institutional commitment to achieving excellence and diversity among its faculty and staff and encourages candidates to apply to enrich Mason's academic and culturally inclusive environment.
About The Position This position is responsible for providing courteous assistance to patrons at the Fenwick Library, aid in the opening procedures of the building at the beginning of the day, and support the Research Poster Printing program housed within Access Services.
Responsibilities Research Poster Printing Support
- Reviews and processes poster printing requests;
- Answers basic inquiries via email, phone, and in-person;
- Performs basic maintenance on wide-format printers; and
- Updates service tracking documentation.
User Services Support
- Providing courteous assistance at the Information Desk in a professional, fair, and consistent manner for all patrons of University Libraries;
- Coordinate with Access Services staff and student assistants to properly open Fenwick Library on assigned days;
- Charging out library materials, discharging returned materials, accepting payments for fines and fees, answering informational and basic reference questions, working with student assistants who staff the Information Desk, and providing other customer service relevant to the library and university; and
- Serving as senior person in charge to coordinate with facilities and services during days and weekend hours when staff in Access Services or library administration are not available.
Required Qualifications Other duties as assigned Applicants must have the following required qualifications, knowledge, skills and abilities:
- Experience using a library service platform / integrated library system, office productivity software, or computer equipment and software;
- Strong customer service skills;
- Aptitude for accurate and detail-oriented work;
- Solid organizational skills, including the ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment;
- Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse, academic environment and for interacting with library staff, faculty, students, and members of the public;
- Well-developed analytical and problem-solving skills; and
- Ability to remain calm, negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations.
Preferred Qualifications
- Library experience providing circulation and reference services;
- Experience with library systems (such as Alma) and/or research resources (such as EBSCO, JSTOR, ProQuest, etc.); and
- Experience supervising others.
Instructions To Applicants Please note that current Mason students will not be considered for this position. Apply for Research Poster Printing Assistant at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date: September 3, 2026
Posting Close Date: September 12, 2026
Open Until Filled: No
Mason Ad Statement George Mason University is a nationally ranked R1 research university committed to creating a more just, free, and prosperous world. With 40,000 enrolled students, George Mason is the largest and most diverse public research university in Virginia, offering degree programs at the master's, doctoral, and professional level, along with certificates and credentials.
George Mason fosters an All Together Different environment for students, faculty, and staff, driven by our core beliefs. We believe in inclusivity over exclusivity; we believe in advancing our mission by being willing to take risks, not avoiding them; and we believe our best work is possible when we apply our diversity of origin, identity, circumstance, and thought.
Equity Statement George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information Mason's Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/
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