Remote Triage Nurse

About This Role

This remote nursing post focuses on providing telephone and electronic triage support to individuals with serious mental illness (SMI) and firsthand staff, while also supporting outpatient care coordination. It is primarily a day-shift role, with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.

Responsibilities

• Manage inbound clinical issues from firsthand staff and patients via phone
• Triage appropriately and escalate emergencies immediately
• Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively
• Coordinate care with patients' other providers to ensure seamless health management
• Develop and deliver training on basic medical topics for peer mental health workers and social workers

Requirements

• Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care
• Problem-solving expertise with a creative, patient-centered approach
• Ability to provide condition-specific patient education and self-management guidance
• Adaptability to varying team cultures and processes
• Empathy, compassion, and approachability in patient and team interactions
• Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states
• Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)
• At least 3 years of Emergency Room (ER) experience
• Experience working with populations facing challenges such as serious mental illness, behavioral health conditions, and/or substance use disorders
• Care management and coordination experience

Nice to have:

• Psychiatric-Mental Health Nursing Certification (PMH-BC)
• Washington state RN license

Benefits

• Equity (or a special incentive program for clinical roles) and performance bonus potential
• Physical and mental health benefits
• Dental insurance
• Vision insurance
• 401(k) with a match
• 16 weeks parental leave for either parent
• 15 days/year vacation in your first year (increases to 20 days/year in your second year and beyond)
• Supportive and inclusive culture

Important Details

• Schedule: primarily day-shift (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends

Medical Clearance Requirements

• Employment is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria