This role focuses on delivering exceptional customer service by coordinating non-emergency medical transportation for members and facilities. It involves handling a high volume of inbound and outbound calls, ensuring members can easily access essential healthcare appointments. The position is suitable for individuals with healthcare scheduling, customer service, or call center experience who are passionate about helping others.
Responsibilities
Handle high volumes of inbound and outbound phone calls from members and facilities
Assist members with scheduling non-emergency medical transportation needs
Deliver exceptional customer service while handling escalated or complex member interactions
Consult with members to understand their needs and identify appropriate transportation options
Communicate clearly and professionally using strong verbal communication skills
Adapt your approach to support a wide range of member personalities, needs, and situations
Use positive, empathetic language to represent yourself and the company professionally
Requirements
Excellent written and verbal communication skills, ensuring clarity and courtesy in every interaction
Adaptable and open to change, embracing new challenges and having the willingness to learn and grow with the company
Professionalism in all aspects of work, including presentation, maintaining a positive attitude, and demonstrating respect towards colleagues and clients
Accountability to take ownership of tasks and responsibilities, including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise
Nice to have:
Minimum of 2 years’ customer service experience in a call center environment
Experience with diagnosing and troubleshooting technology
Benefits
Health, dental, vision, and life insurance
401(k)
Daily Pay after 30 days of employment
Employee assistance program
Gym membership subsidy
Referral Program
Important Details
Schedule: 8-hour shift, full-time only, first and second shift (mid-mornings and afternoons)
Schedules will include a weekend shift
Client-assigned breaks (changes daily, based on clients' needs)
Schedules are assigned in the interview process and will remain permanent
Training includes: Systems Training, Live Remote Training, Dayshift Training
100% attendance is required during training period
Work environment and workspace: A dedicated home office workspace, ideally a separate room with its own door; sufficient space to properly set up the workstation; ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high-speed internet connection; three available power connections (either three outlets or a power strip)
Millions of jobs, with real people getting hired every day
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Tailored applications submitted
Remote employees must maintain the same level of availability, professionalism, and focus as expected in an on-site work environment
Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hours
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or interruptions from household members) to ensure a quiet, distraction-free environment
Ability to adhere to a 40-hour workweek without leaving the home office for personal reasons outside of scheduled lunch or break times
Employees must be able to participate in video or phone meetings and remain reachable during scheduled work hours
ACC Premiere provides outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. The company prides itself on its promote-from-within culture, fostering communication, and creating an employee-centric work environment.
