REMOTE Phone Rep 1

1. About Our Client:

Self-storage is a rapidly growing sector within the retail sales industry. The organization is one of the largest independent providers of self-storage solutions for both business and domestic customers across Canada, the United States, and the U.K.

2. About the Opportunity:

The REMOTE Phone Rep 1 role involves managing inbound and outbound calls to support customer needs related to self-storage services. This position focuses on addressing caller inquiries, guiding customers through the sales process, and maximizing bookings. It contributes directly to customer satisfaction and revenue generation by providing knowledgeable, professional, and responsive communication.

3. Responsibilities:

• Answer all calls professionally and with a friendly greeting.
• Use appropriate company name in call greetings.
• Complete assigned outbound calls.
• Identify and address caller needs, verifying if storage is required.
• Follow established protocols including the five agreements and operator notes.
• Guide callers through the sales process by understanding needs and recommending suitable storage solutions.
• Confirm and repeat caller information for accuracy.
• Review rental details and booking information at call conclusion.
• Provide information on rental requirements, office hours, and service features.
• Receive feedback and demonstrate willingness to improve.
• Build positive caller relationships through active listening and communication.
• Adhere to performance indicators such as call volume, conversion rates, and customer satisfaction.
• Stay informed about service features and procedures.
• Handle objections and rejections with persuasion and resilience.
• Perform other duties as assigned.

4. Requirements:

• Professional and friendly phone communication skills.
• Ability to handle both inbound and outbound calls.
• Competence in following sales protocols and agreements.
• Strong listening and communication skills.
• Ability to guide customers and recommend solutions.
• Resilient and persuasive in handling objections.
• Willingness to learn and accept feedback.

5. Pay Range and Compensation Package:

• Hourly rate of $19.50.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.