Remote Licensed Health Insurance Agent - 256474
Medix™
About the role
Job Description:
- Title - Licensed Health Insurance Agent
- Fully remote (Must be able to utilize your own laptop or desktop)
- Pay - $24 an hour, weekly pay, direct deposit
- Start date - 10/12
- Orientation - 10/8 (Mandatory)
- Remote role, must have high speed internet and a quiet space to work
- Contract role - 400 hour contract to start (about 2-3 months) with potential to get hired permanently based on attendance and performance
*Must have your own laptop or desktop to use*
Hours for training - Monday to Friday 8am to 4:30pm CST
Training will be for 3-4 weeks
Post training hours -
- Standard hours through November: 8:00 AM – 5:00 PM CT
- Peak season (Dec–Jan): Expanded hours until 7pm CST, flexibility needed
- Occasional overtime and weekend availability may be required (especially late December)
*Must have active health insurance license in your state of residence*
Day to day:
Advising employees on the health plan that best suits their needs
This is not a sales role, it is a consultative and customer support focused position
About The Company:
We’re redesigning health insurance around the consumer. For too long, the system has served everyone but the person using the plan. We're flipping that model on its head, building a health plan people can love—one that’s human, intuitive, and genuinely helpful.
What You’ll Do
As a Licensed Insurance Agent , you’ll be on the front lines providing compassionate, clear, and helpful support to members and providers. You’ll be equipped with the tools, training, and knowledge to guide individuals through their health insurance options with clarity and confidence.
You will:
- Deliver a seamless and empathetic experience via inbound calls and emails.
- Consulting candidates on what Insurance they should select
- Make occasional outbound outreach to assist with form completion and follow-ups.
- Navigate member and provider questions regarding claims, benefits, and plan details using internal systems.
- Ask strategic questions to identify the best course of action for each caller.
- Collaborate cross-functionally with internal teams, brokers, and third-party entities.
- Document every interaction in our CRM platform with clarity and accuracy.
- Demonstrate CARE values: Compassion, Advocacy, Resolution, and Education .
- Work within a structured schedule—flexibility and reliability are essential.
- Be open to overtime and potential weekend shifts during peak season (especially December).
You Bring:
· A passion for helping people and demonstrated success solving complex issues for customers using active listening, creative problem solving and empathy
· Strong written and verbal communication skills and ability to summarize information effectively
· Excellent reliability and ability to adhere to a structured schedule
· Strong attention to detail and organizational skills
· Experience entering/updating data in electronic systems
· Proficient computer navigation, including toggling between multiple systems and platform, as well as typing skills
· Ability to be self-driven and work effectively with many types of individuals
· Ability to learn quickly and consistently follow a process, through accurately and in a timely manner
· Proven ability to get results and thrive in an ever-evolving environment
Best,
Millions of jobs, with real people getting hired every day
Questions, answered
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