Remote Chat Support Agent

About This Role

Supporting customers through live chat is the core of this entry-level remote role, ensuring every conversation ends positively. This opportunity suits someone who enjoys helping people and wants to build a career in customer service from home.

Responsibilities

• Respond to incoming customer chats in a timely and professional manner
• Handle multiple live chat conversations simultaneously
• Answer questions about products, services, orders, and account issues
• Troubleshoot basic technical and billing problems using internal guides
• Escalate complex issues to the appropriate team or supervisor
• Document every interaction accurately in the CRM system
• Meet daily and weekly performance targets for response time and satisfaction
• Identify recurring customer issues and report trends to management
• Follow company scripts and tone guidelines while personalizing responses
• Stay current on product updates and policy changes

Requirements

• High school diploma or equivalent required
• No prior experience necessary, training provided
• Strong written communication skills and clean grammar
• Comfortable typing at least 40 words per minute
• Reliable home internet connection and a quiet workspace
• Ability to multitask across several chat conversations at once
• Basic computer proficiency including web browsers and CRM tools
• Availability to work assigned shifts including some evenings or weekends
• Positive attitude and genuine interest in helping customers

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with company match
• Paid time off and paid holidays
• Paid training and ongoing coaching
• Home office equipment stipend
• Career growth into senior support or team lead roles
• Employee wellness and assistance program
• Casual, supportive team culture
• Opportunities for performance-based bonuses

About the Company

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.