About This Role
This role is for a Release Manager to support enterprise virtual care and telehealth platforms, focusing on secure, compliant, and reliable software releases across integrated healthcare systems. The position ensures seamless experiences for patients, clinicians, and operational teams and suits a candidate with strong experience in Release Management, DevOps, CI/CD pipelines, healthcare compliance, and vendor-supported SaaS environments.
Responsibilities
- Design and maintain standardized release management frameworks aligned with ITIL, DevOps, and healthcare compliance standards
- Manage release calendars, deployment windows, and change governance processes
- Lead release readiness reviews, go/no-go decisions, and post-release retrospectives
- Maintain release documentation, policies, audit records, and operational runbooks
- Act as the primary liaison for vendor-supported telehealth and video visit platforms
- Coordinate vendor patches, upgrades, and release schedules with internal IT teams
- Validate compatibility with integrated systems including EHR, patient identity management, and scheduling workflows
- Ensure vendor SLAs and release communications meet clinical and operational requirements
- Oversee deployments across development, QA, staging, and production environments
- Ensure configuration consistency and environment parity across healthcare applications
- Partner with DevOps teams to automate deployment, rollback, and release validation processes
- Ensure all releases comply with HIPAA, HITECH, and organizational security standards
- Conduct risk assessments for releases affecting patient data, clinical workflows, or telehealth availability
- Implement controls to protect PHI during deployments and system updates
- Support compliance audits and regulatory reporting activities
- Work closely with clinical operations, cybersecurity, infrastructure, product, and support teams
- Communicate release impacts to clinicians, patient support teams, and operational stakeholders
- Coordinate downtime procedures and contingency planning for uninterrupted patient care
- Track KPIs including deployment frequency, change failure rate, MTTR, and release-related incidents
- Lead root cause analysis for production and telehealth release issues
- Improve release efficiency while maintaining compliance and system reliability
Requirements
- 5+ years of experience in Release Management, DevOps, or IT Service Management within regulated environments
- Strong experience working in HIPAA-compliant healthcare environments
- Experience managing releases for vendor-supported SaaS platforms
- Hands-on understanding of CI/CD pipelines, configuration management, and deployment strategies
- Knowledge of ITIL change and release management processes
- Ability to balance delivery speed with healthcare compliance and patient safety requirements
- Bachelor’s degree in Computer Science, Information Systems, Healthcare Informatics, or related field (or equivalent experience)
Nice to have:
- Experience supporting telehealth or digital health platforms
- Knowledge of EHR integrations, HL7, and FHIR APIs
- Experience with cloud platforms such as Azure, AWS, or GCP
- Background in incident management or Site Reliability Engineering (SRE)
- ITIL Foundation Certification or higher
Benefits
- Comprehensive healthcare coverage (medical, dental, and vision plans)
- Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
- 401(k)-retirement savings
- Life & disability insurance
- Employee assistance program
- Legal support
- Auto, home insurance
- Pet insurance
- Employee discounts with preferred vendors
Important Details
- Duration: 6 Months Contract
- Start date: 05/18/2026
- End date: 11/17/2026
Required Skills
- Release Management
- DevOps
- HIPAA Compliance
