This role is for a highly organized and resourceful delivery leader responsible for planning, coordinating, and enabling the frequent, safe, and successful release of Ad Astra's products and platform enhancements. Working closely with various stakeholders, the Release Manager ensures that product releases are delivered on time, with high quality, minimal disruption to clients, and measurable value to clients and the business.
Responsibilities
Own and manage the enterprise release management operating model and serve as the accountable leader for cross-functional release/launch readiness, governance, risk visibility and mitigation, and execution
Coordinate the planning, execution, and communication of software releases, feature launches, updates, and maintenance activities
Partner with product teams (Product Managers, Product Designers, and Tech Leads) and Engineering leaders to assess release readiness, dependencies, risks, and deployment timelines
Facilitate release planning meetings, readiness reviews, and post-release retrospectives to ensure successful go-to-market coordination and execution, and continuous improvement
Work with the product team to ensure planning happens on cadence, product operating model practices are followed, and decisions on prioritization and changes to upcoming sprints are made, documented, and communicated
Facilitate Go/No-Go reviews by providing readiness assessments, risk evaluations, and deployment recommendations to Product and executive stakeholders
Monitor release progress and proactively identify, communicate, and mitigate risks that may impact timelines, quality, or client experience
Partner with Engineering to decouple deployment (launch) from release using feature flags, staged or progressive rollouts, beta programs, and rapid rollback capabilities
Ensure new capabilities are instrumented before launch so product teams can measure adoption, usage, and impact on client and business outcomes after release
Ensure Delivery Operations teams have what they need to deploy each release effectively, including business rules, configuration requirements, data dependencies, and technical documentation, well in advance of release
Partner with migration Delivery teams to align release plans with client migration schedules to Ad Astra's new platform, ensuring the capabilities, configurations, and migration tooling clients need are available when they migrate
Work with Delivery teams to identify, document, and prioritize current product gaps impacting migration delivery and client utilization, and partner with product teams to ensure those gaps are addressed in roadmap and release planning
Support migration readiness by coordinating data migration validation, configuration mapping, and cutover planning with Delivery Operations, Engineering, and Client Success teams
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Establish and maintain release management processes, standards, documentation, and best practices to support scalable delivery
Establish a repeatable handoff from product teams to Delivery for each release, including configuration guides, default settings, business rule changes, and known limitations, so deployments are completed consistently across client environments
Own the coordination and execution of release communications, ensuring stakeholders receive timely and accurate information regarding release timing, impacts, dependencies, and readiness
Coordinate release-related activities, including testing validation, deployment approvals, configuration and environment changes, deployment runbooks, release notes, and change management requirements
Collaborate with Product Marketing, Client Success, Delivery, and Support to ensure client-facing teams and customers are prepared for launches through timely enablement, documentation, and training
Track and report on release metrics, deployment outcomes (e.g., deployment frequency, lead time for changes, change failure rate, and time to restore service), operational performance, and process improvements
Support incident response and issue resolution activities related to production releases as needed, including rollback and hotfix coordination and post-incident retrospectives
Drive continuous improvement initiatives that enhance release predictability, operational efficiency, stakeholder communication, and release governance by leading post-release outcome reviews that assess technical stability, client impact, adoption, support volumes, and realized value
Other duties as assigned
Requirements
Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or related field (or equivalent experience)
7+ years' experience managing software releases, technical projects, or delivery operations within a SaaS or technology environment
Demonstrated ability to coordinate cross-functional teams and manage multiple priorities simultaneously
Strong organizational and project management skills with exceptional attention to detail
Ability to identify risks, resolve dependencies, and navigate ambiguity in fast-paced environments
Excellent written and verbal communication skills with the ability to collaborate across technical and non-technical teams
Experience working within Agile product development environments, ideally alongside empowered, cross-functional product teams
Familiarity with the dynamic nature of continuously deployed SaaS products
Understanding of modern product operating model principles, including continuous discovery and delivery, empowered product teams, and outcome-based measures of success
Nice to have:
Experience with Agile, Scrum, or Kanban methodologies
Familiarity with Jira and related project management tools
Experience with release management, deployment, or DevOps practices, including CI/CD pipelines, automated testing, and feature flag management
Knowledge of software development lifecycle (SDLC) processes
Experience working with cloud-based SaaS applications
Experience supporting client platform migrations, data migrations, or large-scale implementations in a SaaS environment
Familiarity with change management and incident management processes
Familiarity with the Silicon Valley Product Group (SVPG) product operating model and related works (e.g., Inspired, Empowered, Transformed)
Experience with product analytics or experimentation tools used to measure feature adoption and outcomes
Familiarity with DORA software delivery performance metrics
Benefits
Competitive Compensation & Benefits Package
401(k) with Profit Sharing
Flexible Time Off
Office Dog
Important Details
This is a full-time, in-office position
About the Company
Ad Astra helps higher education in its mission to advance timely student completions by combining unparalleled domain expertise with leading-edge technology. They are building a cloud-based software platform that will provide the foundation for their next generation of industry-leading solutions and analytics, helping students graduate faster.
