About This Role
This Release Manager role focuses on ensuring the end-to-end operational stability, availability, and performance of business-critical applications. The position involves managing incidents, problems, and changes, monitoring application health, and performing post-release validations to ensure business continuity. It suits a candidate with strong application support experience in a Java/J2EE environment.
Responsibilities
- Ensure smooth day-to-day operations and stability of business-critical applications
- Act as the primary support contact for incidents, performance, and availability
- Monitor systems, logs, and application health to detect and resolve issues early
- Handle incident, problem, and change management including complex tickets
- Collaborate with cross-functional teams for quick resolutions
- Perform post-release validations and ensure system stability
- Support data validation, environment readiness, and access management
- Track KPIs and recurring issues to improve reliability
- Contribute to continuous improvement and process optimization
- Ensure business continuity during critical periods
- Own end-to-end operational stability, availability, and performance of business-critical applications across production and non-production environments
Requirements
- 7-10 years experience in application support with expertise in Java/J2EE, Quarkus, Microservices, Angular, PostgreSQL, AWS CloudWatch, Dynatrace, Splunk, and strong log analysis
- Experience in application support for critical systems
- Strong understanding of ITIL processes (incident, problem, change)
- Ability to troubleshoot functional and technical issues
- Basic knowledge of cloud, monitoring, and logging tools
- Experience with deployments and configuration changes
- Understanding of user roles and access management
- Familiarity with APIs and data flows (XML/JSON)
- Experience with ticketing tools and SLA environments
- Strong analytical and problem-solving skills
- Good communication and documentation skills
- Java/J2EE, Quarkus Frameworks, Microservices, Angular, PostgreSQL
- L2/L3 Application Support & Incident Management expertise
- Monitoring tools experience (AWS CloudWatch, Dynatrace, Splunk, Kibana, Shell Scripting)
- Strong log analysis and root cause identification skills
- Experience in deployments, integrations, and environments
- SQL, cloud basics, and SLA/SLO understanding
Nice to have:
- Certifications (ITIL Foundation, ServiceNow)
