About the role
HCL is a $11 billion leading global technology enterprise consisting of over 200,000 professionals operating from 52 countries. Founded in 1976, HCL is one of India's original IT garage start-ups. For more on HCL, please visit www.hcl.com
Job Role -
Job Role : Release Operations Engineer
Work Location – London, UK
Mode of Hiring- Permanent
Job Description-
Role : First point of contact for web tier code releases. They monitor the continuous push pipeline, triage breakages, perform routine remediation, manage release scheduling, and escalate complex issues.
Job Summary-
- Release Monitoring
- Continuously monitor pipeline health via FlightDeck and Conveyor, track build progress and test signals, acknowledge alerts within 15 minutes, and keep pushctl updated.
- Triage & Classification
- Investigate failures by reading logs and exceptions, classify as infrastructure/product/capacity/flaky, and compare against historical runs to identify patterns.
- Remediation
- Execute standard remediation steps per runbook, including retrying failed steps and skipping documented flaky tests.
- Release Schedule Management
- Stay aware of upstream dependencies (drain testing, HHVM builds, config pushes), coordinate around code freezes and maintenance windows, and flag release drift early.
- Runbook Maintenance
- Keep runbooks current as failure patterns evolve, document new remediation steps, and flag gaps to L3.
- Rollback Readiness
- Maintain awareness of rollback procedures and ensure rollback paths are clear before high-risk releases proceed.
- Reporting & Analysis
- Produce structured shift handoff reports, prepare daily/weekly on-call summaries, and surface recurring trends to L3.
- Escalation
- Escalate infrastructure-level issues to Tree Hugger (L2) with full context: timeline, logs reviewed, classification, and actions taken.
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