About This Role
The Relationship Manager Wheels serves as the primary point of contact between the bank and its customers, as well as the channels used for business sourcing. This role involves achieving sales targets, generating leads, assessing customer profiles, and ensuring the proper delivery of vehicles.
Responsibilities
- Achieve assigned targets and productivity requirements, meeting threshold targets on a monthly basis
- Generate potential business leads from sourcing channels, follow up, and bring them to closure
- Assess customer profiles, visit customer's place, collect necessary documentation, and recommend customers to credit for approval
- Ensure physical delivery of vehicles from the dealer/channel partner, staying vigilant about asset jumping/over pricing
- Follow up and collect deferrals and post-disbursement documents in a timely manner
- Ensure only direct sourcing from authorized dealers and empanelled channels, prohibiting third-party sourcing, including employees of other banks and financial institutions
- Manage relationships with dealers, Commercial Associates, referrals, and other sourcing channels to generate business volumes
- Ensure asset verification and address non-starter/early default cases, building relationships
- Ensure timely servicing of customer service requests
- Avoid false commitments or mis-selling in the marketplace
- Conduct no cash transactions without official receipts
- Share all relevant information with seniors promptly
- Understand the core of the bank's business philosophy and methodology
- Explain terms and conditions to the customer with full transparency and clarity
- Provide timely feedback on customers to the channels
Requirements
- Industry: BFSI
- Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
- Years of experience: 0 to 3
- Customer-centric mindset and actions
- Adept at handling digital business apps and software
- Hard work and detail-orientation
- Eager to learn and grow as a banking professional
- Positive mindset, ethical, and high integrity
- Bias for action and urgency
- Ownership and accountability for results
- Knowledge of documents pertaining to vehicle sale/purchase
- Aptitude for sales marketing and lead generating activities
- Persistence and patience in dealing with clients
- Target market knowledge and local area geography familiarity
- Familiarity with digital applications
- Detailed data collection/recording