Relationship Manager SME

About This Role

This role involves managing relationships with small and medium-sized enterprise (SME) customers, focusing on loan products with exposure up to RM20 million. The Relationship Manager will be responsible for expanding the SME portfolio within SME Banking and contributing to the sector's revenue growth.

Responsibilities

• Source for new SME customers under the SME segment for loans with exposure up to RM20 million
• Grow the SME portfolio (exposure up to RM20 million) in SME Banking, contributing to the sector’s revenue growth
• Actively participate in campaign activities to promote SME products, and build and maintain good rapport/relationship with customers, branches, and other stakeholders
• Drive and generate fee-based income from cross-selling activities on Insurance and Commercial Cards through product bundling
• Conduct Know-Your-Customer (KYC), due diligence on market and credit analysis, and adhere to asset quality parameters at all times
• Be responsible for and ensure quality processing of loan applications is within the stipulated Turnaround Time (TAT)
• Foster positive relationships with customers and initiate regular customer visitations to establish better rapport
• Continuously establish and enhance relationships with local communities in and within the business areas