Relationship Manager Royale

About This Role

The Relationship Manager Royale is accountable for meeting sales targets for banking and investment products, managing and growing relationships with High Net Worth (HNI) clients. This role suits an individual with a customer-centric mindset and a bias for action.

Responsibilities

• Manage and grow the banking and investment relationships of High Net Worth (HNI) clients under their portfolio
• Increase CASA balances in the assigned portfolio through deepening existing relationships and acquiring new-to-bank (NTB) customers
• Drive overall growth in liabilities and investment products within the HNI segment
• Capture and maximize business opportunities through detailed client profiling in line with organizational processes (CRM)
• Develop and expand customer relationships for both liability and retail asset products
• Inform clients about new products and enhancements to deepen and broaden banking relationships
• Ensure portfolio profitability by cross-selling and up-selling across the Bank’s product suite
• Manage segment-wise customer migration to enhance profitability and optimize service delivery
• Deliver a superior service experience that exceeds the expectations of AU clients
• Proactively identify potential problem accounts and implement risk-mitigating strategies
• Ensure customer migration across sub-segments is managed smoothly and aligned with Bank policies
• Promote and drive usage of digital and alternate banking channels to improve client convenience and reduce operational costs
• Accurately and consistently record all sales and client engagement activities in the CRM system
• Ensure strict compliance with regulatory and internal policies, especially in customer onboarding and account management
• Foster long-term client relationships through trust, transparency, and proactive engagement

Requirements

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• 0 to 3 years of experience
• Ownership and accountability for results
• Customer-centric mindset and actions
• Adept at handling digital business apps and software
• Hard work and detail-orientation
• Eager to learn and grow as a banking professional
• Positive mindset, ethical and high integrity
• Bias for Action and Urgency
• Aptitude for lead generation
• Target Market Knowledge - Local Area geography familiarity
• Familiarity with Digital applications
• Detailed data collection/recording
• Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken