Relationship Manager - JLG

About This Role

This role involves fostering strong relationships with banking clients and delivering exceptional service. The manager is responsible for identifying and converting prospective customers into concrete business opportunities, focusing on creating and managing Joint Liability Groups throughout their formation, disbursal, and collection stages. The position also entails leading a team to drive client acquisition, build household-level customer relationships, and maximize lifetime value from each client.

Responsibilities

• Deepen existing portfolio to ensure customer stickiness
• Manage zoning activity to map household needs in allocated villages and areas
• Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
• Assess and evaluate client needs and generate new sources of revenue by leveraging cross-sell opportunities as per their lifestyle, risk profiling, and requirements
• Contribute to penetration of liabilities business in new markets through lead generations and account opening as per customer needs
• Achieve individual and branch sales goals through new business sales, referrals, and retention of account relationships
• Monitor high collections efficiency through discipline and drive
• Conduct field audits and customer verifications to ensure high quality of accounts
• Gather latest market intelligence and track and benchmark against best practices in competitor banks
• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
• Recommend process changes to improve service efficiency and quality across the branch network
• Manage a team of field officers, taking responsibility for their development and attrition
• Develop and implement livelihood advancement and community development initiatives

Requirements

• Graduate
• 5+ years of relevant banking experience