Relationship Manager

About This Role

Managing and developing relationships with clients in SME Banking is the core purpose of this role, driving business growth and meeting strategic objectives. You will provide needs-based solutions, structure credit facilities, and execute banking transactions, identifying prospects to generate new business and building trusted client relationships to maintain an active customer portfolio. This opportunity allows you to demonstrate your relationship management, sales, customer service, and communication skills.

Responsibilities

• Identify prospects and convert in line with the bank’s direction
• Provide client-centric solutions, structure appropriate credit facilities, and execute various banking transactions
• Maintain a portfolio of active and growing customers
• Market and sell a broad range of products such as Trade Services, Lending, Cash Management, and Wealth
• Prepare credit proposals and loan applications for customers
• Work closely with the credit team to ensure good quality lending decisions are made
• Implement agreed business plans to achieve sales/revenue targets

Requirements

• 5+ years of relevant experience in serving business, commercial, or corporate clients
• A track record in new client acquisition
• Sound product knowledge on Trade, Cash Management, Lending, and FX
• Strong understanding of local industries, supply and value chains, and market environment
• Experience servicing international businesses under a cross-border context
• Sound knowledge of wealth products
• Outstanding communication and presentation skills
• Ability to speak Mandarin fluently is a plus

Benefits

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holidays, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values-driven organisation that embraces and celebrates unique diversity, across teams, business functions, and geographies, where everyone feels respected and can realise their full potential