Relationship Manager - Business Banking

About This Role

This Relationship Manager I role in Business Banking focuses on providing cash flow solutions to businesses with annual sales from $1 million to $10 million. The position involves managing the sales cycle to optimize cash flow for business customers and developing Center of Influence (COI) relationships to meet sales goals. It suits a professional who can leverage business acumen to facilitate cash flow conversations and work with internal partners to expand the business portfolio.

Responsibilities

• Handle relationship management activities with new and/or existing clients to grow sales, revenue, and market share
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet
• Handle the origination, financial analysis, negotiation, and documentation of credit and non-credit products and services
• Manage risk/return and drive quality for new and/or existing clients
• Actively identify and mitigate different types of risk, such as regulatory, reputational, operational, and credit risks
• Focus on client opportunities by providing ideas and insights based on an understanding of the client’s needs and their financial well-being
• Focus on increasing client engagement and loyalty
• Build an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience
• Focus on bringing the entire bank to the client by presenting the full range of PNC’s products and services
• Leverage reporting and sales tools to proactively identify and successfully convert sales opportunities
• Analyze, evaluate, and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies

Requirements

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
• Managing Risk: Able to assess and effectively manage all the risks associated with business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework

Important Details

• Team: Works with clients with basic levels of risk and complexity of needs, generally with a higher degree of supervision

About the Company

At PNC, people are the greatest differentiator and competitive advantage in the markets served. The company is united in delivering the best experience for its customers and works to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. PNC Business Bankers provide cash flow solutions to businesses with annual sales from $1 million to $10 million. PNC's targeted small business segments are Retail, Agricultural, Healthcare, Manufacturing, Professional Services, Wholesale, and Women in Business. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.