About This Role
Developing and managing relationships with high net worth individuals (HNI) is the core of this role, focusing on in-depth client profiling to identify opportunities and match them with Kotak Group's products and solutions. The position suits a professional with strong investment expertise and a commitment to high-quality customer service.
Responsibilities
- Develop new and existing HNI customer relationships for priority business through in-depth client profiling to identify opportunities
- Match opportunities to products and solutions provided by Kotak Group
- Generate business actions across liabilities, assets, and fee products to sustain and achieve growth in relationship value, revenues, and client stickiness
- Formulate and implement the sales plan to acquire new HNI clients and increase the customer base
- Use investment expertise to conduct client portfolio reviews and showcase products as per client requirements
- Ensure client contactability at all times through regular weekly or monthly calls
- Resolve client queries for the managed book within the specified TAT
- Ensure high levels of customer service orientation and application of bank policy
- Inform customers of new products or product enhancements to further expand the banking relationship
- Plan and conduct special sales initiatives and events for prospective and existing clients
- Maintain complete relationship records for assigned customer accounts
- Ensure adherence to all bank and regulatory processes at all times
Requirements
- Aptitude to deliver high-quality customer service using organizational and interpersonal skills
- Fluent communication skills, presentable, and quick grasping power
- Decision-making skills with a good sense of ownership, understanding client requirements
- Strong expertise in portfolio handling of big HNI customers and in building relationship management
- Minimum 7-8 years of experience in relationship and portfolio management
- Graduation qualification in any stream
Nice to have:
- NISM/IRDA/AMFI certification
- Banking/NBFC background with good portfolio management experience
- MBA preferred
