About This Role
Relationship Managers at U.S. Bank are trusted advisors who help clients in the mutual fund industry navigate a complex and dynamic environment. This role focuses on maximizing client retention and expanding the company's product development and services, ensuring clients can concentrate on growing their firm's assets.
Responsibilities
- Maximize client retention and expand U.S. Bancorp Fund Services' product development and services
- Monitor client asset levels and propose fee structure amendments
- Conduct monthly client risk assessments measuring client satisfaction levels for each service line offered by USBFS
- Proactively make recommendations to clients to maintain and increase service levels offered by USBFS
- Research client's products and existing services to identify sales opportunities
- Coordinate interdepartmental meetings to facilitate open communication among internal personnel to effectively develop strategies and solutions to meet clients' requests
- Maintain open client communication by coordinating and facilitating client tours of USBFS' operations as well as hosting at USBFS' annual client conference
- Review and approve all business line invoices of USBFS and U.S. Bank, N.A. for reasonableness and accuracy
- Prepare and complete transfer agent audit request and information for SEC Exams
- Review and approve shareholder statements, shareholder applications, regulatory documents and tax forms
- Assist Senior Relationship Managers with daily responsibilities
Requirements
- Bachelor's degree in business administration or related field, or equivalent experience
- One to two years of experience in a mutual fund related or brokerage industry position
- Solid knowledge of the financial services industry and an understanding of operations, legal or accounting principles which impacts the mutual fund industry
- Ability to build strong working relationships by promptly responding to client inquiries and understanding clients' priorities while working to ensure ongoing client satisfaction
- Demonstrated effective work habits and organizational skills of prioritizing and planning, with the ability to handle multiple tasks while adapting to changing client priorities
- Well-developed ability to produce high-quality work that is accurate and thorough with attention to detail
- Proven team-oriented skills
- Working knowledge of Microsoft Office products
- Ability to build formula-driven Microsoft Excel spreadsheets
- Flexibility with work hours as required meeting expectations of the client
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
Important Details
- Work format: hybrid/flexible schedule, with an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days
About the Company
U.S. Bank is on a journey to help customers and businesses make better financial decisions and enable communities to grow and succeed. They offer a wide range of opportunities for career development.
