About This Role
This office assistant role provides ongoing support for the daily operations of an outpatient rehabilitation clinic, focusing on clerical support to promote operational efficiencies. The position supports licensed staff in delivering patient care and involves managing front office flow, scheduling, registration, and insurance verification.
Responsibilities
- Manage front office flow by checking patients in and out and collaborating with other staff and providers
- Maintain current knowledge of all insurance companies and billing information to obtain accurate demographics, financial, and clinical information and signatures from patients or POA as determined by Mercy Health, Medicare, state, and federal guidelines
- Schedule and register patients within the hospital system, Carepath/EPIC, for both pre-registration and registration processes
- Obtain authenticated Physician orders, verifying demographics, insurance information with eligibility, and medical necessity for Physical Therapy, Occupational Therapy, and Speech Therapy
- Verify and accurately document insurance coverage and patient responsibility, educate patients on information obtained from insurance verification, and follow up on discrepancies
- Help therapists and patients with tracking insurance authorization and benefit information
- Run Cost Estimator and collect point of service (POS) collections as appropriate, including retail payments, and maintain accurate accounting transactions on all POS collections
- Assist with rehab diagnosis coding and obtaining medical diagnosis from physician office
- Perform daily charge audits to ensure accuracy of charges
- Ensure daily monitoring and maintenance of all assigned departmental work queues
- Balance cash, prepare deposits, and record all transactions accurately and on assigned time frames
- Demonstrate standards of excellence of care in all interactions for both internal and external customers, including phone triage, calls to appropriate staff or departments, conducting appointment reminder confirmation calls, and problem-solving through critical thinking
- Prepare charts for delivery to medical records after discharge
Requirements
- High School Diploma or GED
- Minimum 2 years of office experience with insurance in a medical office setting
- Keyboard and computer skills
- High level of interpersonal skills
- Multitasking ability
- Organizational skills
Nice to have:
- 2 Year/Associate's Degree
- ICD 10, CPT, medical terminology
- Insurance and medical terminology knowledge
Benefits
