Registered Nurse - Triage

About This Role

This Registered Nurse position focuses on triaging patient calls and inquiries, providing health education, and coordinating patient care under the direction of physicians. The role involves assessing patient symptoms to determine treatment priority and managing electronic medical records.

Responsibilities

• Triage patient telephone and electronic inquiries, responding based on protocol or physician instructions
• Assess the need for an appointment and schedule if needed
• Document symptoms and instructions in the patient’s electronic medical record
• Contact patients to communicate test results as directed by the physician
• Record medical information within the patients’ electronic medical record as instructed by the physician, such as historical immunizations and other health maintenance updates
• Oversee and maintain inventory of supplies, equipment, and reagents, ensuring clinical area is adequately stocked
• Delegate duties as needed and may order supplies/equipment/reagents or ensure needs are escalated appropriately
• Assist with cost control
• Attend workshops, seminars, and conferences to keep abreast of standards and best practices within the field
• Disseminate information to colleagues and staff as appropriate
• Participate in safety programs and orientation of new staff
• Ensure infection control compliance
• Assist in reviewing policies and procedures, ensuring staff compliance and providing feedback on any policy change needs to the management team
• May provide coverage of floor staff and assist provider during examination, testing, and treatment of patients as needed
• Coordinate multidisciplinary health care services and arrange diagnostic tests as ordered by physicians
• Administer appropriate injections and medications as ordered by medical providers in compliance with state law and clinic guidelines
• Educate patients and staff on pharmacological/drug effects and protocol requirements, if applicable
• May be responsible for the precertification and preauthorization of prescriptions and for routing pended prescription refill orders to the physicians

Requirements

• Bachelor’s of Science Degree in Nursing
• Approximately 2 or more years of related work experience as an RN in a physician practice or hospital setting
• A team oriented individual that works collaboratively to achieve team goals
• Excellent communication skills (both verbal and written)
• Creative thinker and problem solver; ability to think critically
• Attentiveness to detail
• Demonstrated strong interpersonal skills
• Current NYS RN registration and license