About This Role
Leading a team of District Managers who oversee field sales representatives, this role focuses on driving sales performance, developing talent, and managing the P&L for the Northeast Region. The Director of Commercial Operations (DCO) is responsible for delivering clinical product information, educational materials, and clinical training programs to healthcare providers and systems to achieve better patient outcomes.
Responsibilities
- Lead, recruit, develop, and retain a high-performing regional team to execute approved customer engagement strategies that achieve business objectives
- Own the customer portfolio and overall customer experience, ensuring delivery of accurate and trusted communications across all team touchpoints
- Build and sustain business relationships with senior leaders and industry thought leaders to support strategic engagement
- Align account plans with payer and managed-care considerations to optimize access and reimbursement strategies
- Deliver regional business results and meet defined P&L targets
- Communicate and embed a customer-centric vision across large teams, motivating employees at all levels toward shared goals
- Contribute to national strategy and tactics through active participation on cross-functional teams
- Proactively identify and pursue opportunities to grow the business
- Maximize business potential by leveraging payer, patient, and HCP interactions and interdependencies
- Provide input to set annual financial goals for the assigned customer base
- Ensure compliance with company policies, business practices, and regulatory requirements
Requirements
- BA/BS degree and at least 10 years of experience in sales, marketing, or managed care within the pharmaceutical industry
- Minimum of 3 years of people management experience
- At least 3 years’ experience building and managing customer relationships
- Resident of the region with the ability to travel up to 50%, including overnight trips within the assigned territory
- Demonstrated ability to develop regional strategic business plans, implement omnichannel strategies, and partner cross-functionally to achieve launch and growth objectives
- Strong knowledge of regional healthcare dynamics, including provider organizations, IDNs, specialty pharmacies, and access/reimbursement considerations
- Track record of building and developing high-performing teams; strengths in strategic agility, business acumen, decision quality, driving results, managerial courage, and building effective teams
- Valid driver’s license
Nice to have:
- Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline