About This Role
Regional Product Managers identify opportunities in existing process flows at customer sites, working with UK Product Managers to decide on competitive strategies. They also support sales teams by providing answers to customer questions, assisting with purchasing specifications, and contributing to accurate quoting. This role involves managing on-site evaluation tools, developing information sources, and taking part in customer demonstrations.
Responsibilities
- Identify the opportunity matrix in existing process flow at customer sites through process mapping
- Qualify opportunities
- Work with UK Product Managers to decide whether to compete based on application knowledge
- Review competitive and commercial situations and strategic value
- Identify N+1 and N+2 process requirements from customer road maps
- Report back to product management on customer road maps
- Work closely with the Sales team once an opportunity is qualified
- Provide answers to questions from the customer/sales team
- Conduct conference calls and/or visit customers to progress opportunities through discussion and presentation
- Assist the UK Product Management team and experts in the Business Units (BU) in answering purchasing specifications
- Provide inputs to the Contract Managers for accurate quoting (Draft System Configuration Details)
- Be a single point of contact between the field team and Factory for on-site evaluation tool management
- Keep track of the progress of evaluations
- Explain the progress made and highlight if any Continuous Improvement Programs (CIPs) are needed, backed up by data generated onsite
- Develop contacts at customers and suppliers
- Brief analysts in the factory (market intelligence)
- Share gathered information with Product Management and the BU
- Discuss demo requirements in detail for qualified opportunities that need a demo
- Co-work to complete the demo request form
- Review demo requests with the customer and BU
- Take part in live demos on a case-by-case basis
- Learn about competitors’ products in terms of specifications, pricing, development plans, etc., using a variety of information sources
- Assist Product Managers in maintaining a competitor database
- Review tool performance and determine if existing CIPs help or if new CIPs are needed
- Develop an understanding of regional market and trends using knowledge gained from customers, suppliers, analysts (including our own Market Analyst), conference papers, internet research, etc.
- Attend trade shows and conferences
- Contribute to technical papers and give presentations at trade shows and conferences
- Identify new opportunities to promote products and SPTS
- Conduct online promotion through webinars
Requirements
- Knowledge of how semiconductors are manufactured
- Knowledge of processing of semiconductors (Etch, CVD, PVD, Litho, ECD in particular)
- Knowledge of semiconductor device packaging
- Knowledge of the business of semiconductor manufacture
- Enthusiastic with a positive attitude
- Self-motivated and proactive
- Excellent attention to detail
- Able to work under pressure and to tight deadlines
- Able to build relationships and trust with customers
- Able to work across multiple levels within the company and across regions
- Excellent communication skills, both written and presentational
- Open, co-operative, empathetic
- Fluent in English and Japanese language
- Minimum bachelor’s degree in engineering or applied science with wafer fab experience
Nice to have:
- Master’s or PhD with fab experience
Important Details
- Proven experience of wafer processing gained either at an equipment vendor or a wafer fab
About the Company
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, inventing systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. KLA invests 15% of sales back into R&D. SPTS wafer processing solutions, a division of KLA, is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America, and Asia-Pacific.
